Appointments
COVID-19 UPDATE
Due to the COVID-19 Pandemic, Strawberry Place Surgery has introduced extra measures in line with Welsh Government guidelines in order to produce a safe environment for all patients.
Telephone and E-mail Requests
Please can all patients requesting an appointment please telephone 01792 522526. The telephone lines open from 8.00am Monday - Friday. If you require a Non-Urgent Advice/Appointments please e.mail Appointments.W98044@wales.nhs.uk and your Non-Urgent request will be dealt with within 48hours Monday - Friday.
During the Pandemic patients attending the practice will need to adhere to the Social Distancing measures that have been put in place for your safety and the safety of others. We have installed a doorbell with an intercom and have hand gel at the point of entrance. Patients should not attend if they have COVID-19 symptoms.
Routine and Advanced Booking of Appointments
The practice operates a Telephone Triage System, where we ask that if you require an appointment on the day you wish to be seen, that you contact the surgery. Telephone lines open from 8.00am (Monday - Friday). The practice ensures that each morning there are enough Doctors/Nurses available to meet the demand of patients either wishing to be seen or requesting advice. As a result all Doctors and Nurses will have appointments reserved in their morning surgeries for their patients to be seen. Patients telephoning to ask for an appoitment or advice will be asked to confirm their telephone number and a brief description of why they are requesting a callback. This will allow the Doctor to prioritise the call. Please ensure we have your up to date contact details and that you are available to answer the telephone when you are expecting a call back.
If you require an advanced appointment, please contact the surgery from 8.00am - 6.30pm (Monday - Friday). Appointments are booked up to 4 weeks in advance with our Practice Nurses and Health Care Support Worker. Advanced booking of Doctors appintments are booked via the Doctor.
Children
Children who are under the age of 16 who need to be seen urgently will be offered an appointment on the day.
Urgent Appointments
Please contact the Surgery, where your details will be taken by the receptionist and you will be clinically triaged and assessed and offered a same day consultation
If you do not wish to receive text reminders, please contact the practice to opt out.
Nurses have pre-bookable appointments available.
Doctor Appointments
- Monday – Friday (Morning) 8.00 am - 6.00pm
- Monday – Friday 8.30 am – 12.45 pm (Appointments booked via Doctor) Monday - Friday
- Monday – Friday (Afternoon) 2.00 pm – 6.00 pm (Appointments booked via Doctor) Monday - Friday
Nurse Appointments
- Monday – Friday (Morning) 8.00 am – 12.50 pm Mixture of Triage and Appointments
- Monday – Friday (Afternoon) 2.00 pm – 5.20 pm Advanced Bookable Appointments (3.00 pm – 5.20 pm Thursday)
Non-Urgent Requests
For non-urgent requests for an appointment/advice, please e.mail Appointments.W98044@wales.nhs.uk, please note that your non-urgent request will be dealt with within 48 hours Monday-Friday.
Although every effort is made to keep to appointment times, there may sometimes be a delay because of emergencies.
If you are unable to keep an appointment, please telephone the surgery to let us know so that your appointment time can be allocated to another patient.
If you are late for an appointment because of circumstances beyond your control then we will try our best to see you, but you may be offered an appointment on another day.
Every effort will be made for you to be seen by the Doctor of your choice but this is not always possible.
You may ask to be seen by a male or female Doctor, if you have a sensitive problem, and we will do our best to arrange this for you.
Should you have an urgent medical problem and you do not have a booked appointment, arrangements will be made for you to be seen by a Doctor as soon as possible. You may be asked to see the Practice Nurse initially to assess the urgency of your problem.
Patients not seen within 3 years
Where a registered patient who:
has attained the age of 16 years but has not attained the age of 75 years; and
has attended neither a consultation with, nor a clinic provided by, the Contractor within the period of three years prior to the date of his request,
requests a consultation the Contractor shall, in addition and without prejudice to its other obligations in respect of that patient under the Contract, provide such a consultation.
Where the Contractor provides a consultation referred to in clause 35, the Contractor shall, in the course of that consultation, make such inquiries and undertake such examinations as appear to it to be appropriate in all the circumstances.
Patients aged 75 years and over
Where a registered patient who-
has attained the age of 75 years; and
has not participated in a consultation under this clause within the period of twelve months prior to the date of his request,
requests a consultation, the Contractor shall, in addition and without prejudice to its other obligations in respect of that patient under the Contract, provide such a consultation in the course of which it shall make such inquiries and undertake such examinations as appear to it to be appropriate in all the circumstances.
A consultation under clause 37 shall take place in the home of the patient where, in the reasonable opinion of the Contractor, it would be inappropriate, as a result of the patient’s medical condition, for him to attend at the practice premises.
If the practice feels that you would benefit from additional services, you may be signposted or referred to our Cluster based projects, which include
Children and Young People Counselling
Adult Counselling
Social Prescribing
Mental Health and Wellbeing Triage Worker
Complex Needs Worker
Frailty Nurse
The Cluster also benefits from a Virtual Ward
Fast Track Self Booking-in System
The self-booking in system is located to the right as you enter the reception area. This allows patients to check in when they arrive for their appointment with the nurse or doctor if it the appointment has been arranged in advance. Patients are called for their appointment via Jayex Boards which have been installed in the waiting room.